Refunds and Withdrawal

1. Nature of the Service and Artificial Intelligence

Prevify is a software service supplied on a Software as a Service (SaaS) basis, designed to optimise margins and manage quotations in small and medium-sized enterprises with the assistance of Artificial Intelligence. At the heart of the product is an AI Coach based on Artificial Intelligence (AI) models, which supports the user in margin analysis, commercial coaching, the generation of strategic reports and the general automation of the software. Accuracy of calculation is entrusted to a deterministic calculation engine (based on Decimal arithmetic) which determines costs, margins and prices precisely and repeatably. As this is a digital service performed immediately and based on computing infrastructure, the following provisions govern the commercial relationship.

2. Right of Withdrawal

Professional nature of the Service: Prevify is intended exclusively for VAT-registered parties acting in the course of their business or professional activity. The consumer provisions of Italian Legislative Decree 206/2005 (the Consumer Code) do not apply to such parties: that decree reserves the 14-day right of withdrawal to natural persons acting for purposes outside their trade (Art. 3). No 14-day right of withdrawal therefore arises.

Saving clause: should the User for any reason qualify as a consumer, then by subscribing to a paid plan they expressly request immediate performance of the Service and acknowledge that they lose the right of withdrawal under Art. 59(1)(o) of Legislative Decree 206/2005, this being digital content supplied on an intangible medium whose performance begins with their express agreement.

3. Refund Policy

The subscription runs until the end of the period subscribed for: no refunds are given for part periods, for features left unused, or for moving to a cheaper plan during a cycle already under way. As this is an intangible service, no "return" procedure applies.

Cases in which a refund is nonetheless granted:

• Incorrect or duplicated charge: any amount charged in error, or charged more than once for the same period, is refunded in full. This is not a discretionary refund but the correction of a mistake.
• Unauthorised charge: where the payment method has been used fraudulently, and subject to prompt notification, the amount is refunded in full.
• Unwanted renewal: if a cancellation request is received within 5 days of the renewal charge and the Service has not been used to any significant extent in the meantime, the amount is refunded in full as a commercial courtesy.
• Prolonged outage: in the cases described in clause 6.

How to request one. From the Settings → Plan and billing section of your account, using the «Write to us» link below the list of invoices, or by writing to help@prevify.ai. In either case you must state the date and amount of the disputed charge and the reason for the request. Prevify replies within 24-48 working hours.

There is no automatic refund the User can trigger: the cases listed above require the charge to be checked individually, and are assessed on request.

Effect of a refund on the subscription. A refund concerns only the amount already charged and does not in itself end the subscription, which continues and renews as normal until cancelled. Anyone wishing to stop the Service must therefore cancel automatic renewal from account Settings: the two actions are separate and independent. Where a refund is granted following a cancellation request, Prevify carries out both.

Refunds are documented by issuing a credit note, made available alongside the invoices in the Settings section of the account.

4. Cancellation, Non-payment and Account Deletion

Automatic renewal: paid plans renew automatically at the end of each monthly period, charged to the payment method on file, until the User cancels. The duration, the amount and the frequency of renewal are stated explicitly at the time of subscription. In accordance with Art. 1341(2) of the Italian Civil Code, the automatic renewal clause is specifically and separately approved by the User at the point of subscription.

The user may cancel automatic renewal of their subscription at any time and without penalty, themselves, from the account Settings panel in the platform, with no need to contact support. A confirmation is sent to the email address linked to the account on each renewal charge.

Effect: cancelling stops future charges but gives no right to a refund of the amount already paid.

Length of the period: each subscription period runs from the day of subscription and ends on the corresponding day of the following month (for example: subscribed on 15 January, expires on 15 February). If the month of expiry does not contain that day, the period ends on the last day of the month (subscribed on 31 January, expires on 28 February); the reference day nonetheless remains that of the original subscription for subsequent cycles, which therefore return to the 31st in months that have one. The expiry date of the current period can always be seen in the account Settings panel.

Remaining access: cancelling renewal does not interrupt the current period. The user keeps full access to every feature of the plan subscribed for until the natural expiry of the period already paid for, calculated as above, regardless of when cancellation is notified; only from that moment does the account return to the free plan.

Continuity during renewal: renewal and its payment confirmation may take a short processing interval, varying with the payment method used. So as not to interrupt service for a user in good standing, the plan remains fully active during that interval. This does not amount to a free extension of the service: where payment fails, the 14-day grace period described below applies.

Non-payment: if a renewal charge fails (for example because the card has expired or there are insufficient funds), the plan stays active for a grace period of 14 days, during which further attempts to charge are made and reminders are sent to the email address linked to the account. Once those 14 days have passed without successful payment, the account moves automatically to the free plan. No data is lost: the same conditions described in clause 5 for downgrades apply, and the plan reactivates once the payment method is updated.

Account deletion: cancelling renewal is not the same as deleting the account. If you cancel renewal, the account stays active and simply returns to the free plan when the paid period expires. If instead you delete the account from the Settings panel, then in accordance with the right to erasure (Art. 17 GDPR) all associated data and content — quotes, records, configurations — are permanently and irreversibly deleted, and the account ceases to exist even in its free form. We recommend exporting your data before proceeding.

5. Upgrades and Downgrades

Upgrade: moving to a higher plan takes effect immediately. The system works out the pro-rata amount already paid and charges only the difference for the days remaining in the billing cycle.

Downgrade: moving to a lower plan (or to the free plan) takes effect only from the next billing cycle. No refunds are given for moving to a cheaper plan during a period already under way.

How the quotes included in a plan are counted: the unit counted is the quote delivered, that is, the generation of the corresponding PDF document. For any one quote the count is made only once, whether the PDF produced is the customer copy, the internal copy or both, and regenerating the same document afterwards has no further effect. Creating, saving, duplicating and editing quotes has no bearing whatsoever on the monthly limits, nor does recalculating their previews, whether those actions are carried out through the interface or through the AI Coach.

Effect of a downgrade on your data — nothing is lost: plan limits govern how many operations you may carry out each month (quotes delivered, reports, messages to the AI Coach, strategic analyses), not how much data you may keep. A downgrade deletes nothing: quotes, customers, suppliers, price lists and configurations all remain in the account in full. Only the number of new operations available in the month changes. The sections that show a shorter time window on the free plan (analytics and customer memory, last 30 days) are views calculated over existing data, not deletions: they return in full the moment you move to a higher plan.

6. Technical Faults

Any exceptional refunds will be considered solely in the case of:

• - Proven accidental double charges for the same billing period.
• - Total and prolonged inability to access the service, for reasons attributable solely to Prevify's systems, for more than 7 consecutive working days.

7. Governing Law and Jurisdiction

This contract is governed by Italian law. Any dispute concerning the validity, interpretation or performance of this agreement shall fall within the exclusive jurisdiction of the Court of Tivoli (RM), Italy.

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For any question about this policy, contact us at info@prevify.ai.