Fasoli Metalli S.r.l.s.
Via della Pineta, 2/A — 00010 San Polo dei Cavalieri (RM), Italy
VAT no.: IT16808321000 · Tax code: 16808321000 · REA: RM-1677078
These Terms and Conditions (the "Contract") govern access to and use of the SaaS software "Prevify" (the "Service"), supplied by Fasoli Metalli S.r.l.s. (the "Company"), whose registered office is in Italy. By subscribing or using the Service, the User (a professional or a company) accepts these terms in full.
Prevify is a software service supplied on a Software as a Service (SaaS) basis, designed to optimise margins and manage quotations in small and medium-sized enterprises with the assistance of Artificial Intelligence. At the heart of the product is an AI Coach based on Artificial Intelligence (AI) models, which supports the user in margin analysis, commercial coaching, the generation of strategic reports and the general automation of the software. Accuracy of calculation is entrusted to a deterministic calculation engine (based on Decimal arithmetic) which determines costs, margins and prices precisely and repeatably. As this is a digital service performed immediately and based on computing infrastructure, the following provisions govern the commercial relationship.
The deterministic calculation engine operates independently of the AI and guarantees the mathematical correctness of costs, margins and prices regardless of what the AI Coach outputs. The engine's results are precise and repeatable; the AI Coach's suggestions are indicative and always subject to human review and decision before any concrete action.
Professional nature of the Service: Prevify is intended exclusively for VAT-registered parties acting in the course of their business or professional activity. The consumer provisions of Italian Legislative Decree 206/2005 (the Consumer Code) do not apply to such parties: that decree reserves the 14-day right of withdrawal to natural persons acting for purposes outside their trade (Art. 3). No 14-day right of withdrawal therefore arises.
Saving clause: should the User for any reason qualify as a consumer, then by subscribing to a paid plan they expressly request immediate performance of the Service and acknowledge that they lose the right of withdrawal under Art. 59(1)(o) of Legislative Decree 206/2005, this being digital content supplied on an intangible medium whose performance begins with their express agreement.
The subscription runs until the end of the period subscribed for: no refunds are given for part periods, for features left unused, or for moving to a cheaper plan during a cycle already under way. As this is an intangible service, no "return" procedure applies.
Cases in which a refund is nonetheless granted:
How to request one. From the Settings → Plan and billing section of your account, using the «Write to us» link below the list of invoices, or by writing to help@prevify.ai. In either case you must state the date and amount of the disputed charge and the reason for the request. Prevify replies within 24-48 working hours.
There is no automatic refund the User can trigger: the cases listed above require the charge to be checked individually, and are assessed on request.
Effect of a refund on the subscription. A refund concerns only the amount already charged and does not in itself end the subscription, which continues and renews as normal until cancelled. Anyone wishing to stop the Service must therefore cancel automatic renewal from account Settings: the two actions are separate and independent. Where a refund is granted following a cancellation request, Prevify carries out both.
Refunds are documented by issuing a credit note, made available alongside the invoices in the Settings section of the account.
Automatic renewal: paid plans renew automatically at the end of each monthly period, charged to the payment method on file, until the User cancels. The duration, the amount and the frequency of renewal are stated explicitly at the time of subscription. In accordance with Art. 1341(2) of the Italian Civil Code, the automatic renewal clause is specifically and separately approved by the User at the point of subscription.
The user may cancel automatic renewal of their subscription at any time and without penalty, themselves, from the account Settings panel in the platform, with no need to contact support. A confirmation is sent to the email address linked to the account on each renewal charge.
Effect: cancelling stops future charges but gives no right to a refund of the amount already paid.
Length of the period: each subscription period runs from the day of subscription and ends on the corresponding day of the following month (for example: subscribed on 15 January, expires on 15 February). If the month of expiry does not contain that day, the period ends on the last day of the month (subscribed on 31 January, expires on 28 February); the reference day nonetheless remains that of the original subscription for subsequent cycles, which therefore return to the 31st in months that have one. The expiry date of the current period can always be seen in the account Settings panel.
Remaining access: cancelling renewal does not interrupt the current period. The user keeps full access to every feature of the plan subscribed for until the natural expiry of the period already paid for, calculated as above, regardless of when cancellation is notified; only from that moment does the account return to the free plan.
Continuity during renewal: renewal and its payment confirmation may take a short processing interval, varying with the payment method used. So as not to interrupt service for a user in good standing, the plan remains fully active during that interval. This does not amount to a free extension of the service: where payment fails, the 14-day grace period described below applies.
Non-payment: if a renewal charge fails (for example because the card has expired or there are insufficient funds), the plan stays active for a grace period of 14 days, during which further attempts to charge are made and reminders are sent to the email address linked to the account. Once those 14 days have passed without successful payment, the account moves automatically to the free plan. No data is lost: the same conditions described in clause 5 for downgrades apply, and the plan reactivates once the payment method is updated.
Account deletion: cancelling renewal is not the same as deleting the account. If you cancel renewal, the account stays active and simply returns to the free plan when the paid period expires. If instead you delete the account from the Settings panel, then in accordance with the right to erasure (Art. 17 GDPR) all associated data and content — quotes, records, configurations — are permanently and irreversibly deleted, and the account ceases to exist even in its free form. We recommend exporting your data before proceeding.
Upgrade: moving to a higher plan takes effect immediately. The system works out the pro-rata amount already paid and charges only the difference for the days remaining in the billing cycle.
Downgrade: moving to a lower plan (or to the free plan) takes effect only from the next billing cycle. No refunds are given for moving to a cheaper plan during a period already under way.
How the quotes included in a plan are counted: the unit counted is the quote delivered, that is, the generation of the corresponding PDF document. For any one quote the count is made only once, whether the PDF produced is the customer copy, the internal copy or both, and regenerating the same document afterwards has no further effect. Creating, saving, duplicating and editing quotes has no bearing whatsoever on the monthly limits, nor does recalculating their previews, whether those actions are carried out through the interface or through the AI Coach.
Effect of a downgrade on your data — nothing is lost: plan limits govern how many operations you may carry out each month (quotes delivered, reports, messages to the AI Coach, strategic analyses), not how much data you may keep. A downgrade deletes nothing: quotes, customers, suppliers, price lists and configurations all remain in the account in full. Only the number of new operations available in the month changes. The sections that show a shorter time window on the free plan (analytics and customer memory, last 30 days) are views calculated over existing data, not deletions: they return in full the moment you move to a higher plan.
Any exceptional refunds will be considered solely in the case of:
Prevify's AI analyses only commercial and management data entered voluntarily by the user — quotes, margins, costs, customer and supplier records — in order to provide suggestions, analyses and strategic reports. The Service performs no biometric, emotional or behavioural analysis of natural persons and therefore does not fall within the high-risk categories identified by Regulation (EU) 2024/1689 (the EU AI Act).
In accordance with Art. 22 of Regulation (EU) 2016/679 (GDPR), no output of the AI Coach produces legal effects or significantly affects the user in the absence of human assessment and decision: the Artificial Intelligence's suggestions always remain subject to the user's review and final approval before any concrete action (saving quotes, sending communications, altering data).
For details of the Artificial Intelligence service providers used, the purposes of processing and the rights of the data subject, please refer in full to the Service's Privacy Policy.
A User who enters into the platform personal data belonging to their own customers, suppliers or staff (name, email, telephone, address) assumes the role of Data Controller under the GDPR for that data. Prevify acts as Data Processor (Art. 28 GDPR) and processes such data solely in order to provide the Service. The User must inform the data subjects of the processing and must have an adequate legal basis for it.
Prevify provides a text chat with the AI Coach, which also allows attachments (images, documents, spreadsheets) to be uploaded in support of the conversation. The Service offers no video call, voice call or audio/video recording features between users or with third parties. Content exchanged in the chat and attachments uploaded are handled as described in the Privacy Policy and are subject to automatic security checks intended to prevent misuse of the platform.
Email mailbox integration (optional, coming soon): Prevify intends to introduce the option of connecting your own mailbox via OAuth 2.0, so that the AI Coach can send quotes and operational communications to your customers. When available, the integration will be enabled and revoked at any time from Settings, and Prevify will not access emails that were not generated by the platform.
WhatsApp (optional, coming soon): Prevify intends to introduce a WhatsApp notification channel (quote updates, follow-ups, deadline alerts) via the WhatsApp Business API (Meta Platforms). When available, activation will be optional and consent revocable at any time from Settings.
The features marked "coming soon" in this section are not active today: their introduction will involve no additional charge for the User and will be announced through the usual Service channels.
Two-factor authentication (2FA): Prevify intends to introduce two-factor authentication via authenticator apps (e.g. Google Authenticator, Authy). When available, the User will be responsible for keeping their backup codes safe; if access to the authenticator app is lost and no backup codes are held, account recovery will depend on identity verification through the registered email address.
Payments for Prevify's paid plans are handled through third-party payment service providers compliant with the PCI-DSS security standards. Prevify neither stores nor has access to full payment card details, which are handled solely by the appointed payment service provider. Any dispute over a charge should be raised first with Prevify support, who will check the transaction with the payment service provider.
Prevify, including the suggestions and analyses produced by the AI Coach, is a tool to support commercial decisions (setting prices, discounts, margins and sales strategy) and in no way replaces the user's professional judgement. The user remains solely responsible for the commercial, contractual and management decisions taken on the basis of the information the Service provides. Prevify aims to help the user improve their margins and overall profitability through analysis, automation and suggestions grounded in real data; it does not, however, guarantee any particular financial outcome and is not liable for any losses, lost earnings or indirect damages arising from use of the Service or from reliance on the AI Coach's guidance.
The user declares that they are not subject to international sanctions or export restrictions under European Union, Italian or other applicable law, and undertakes not to use the Service in breach of those rules.
The prices of the paid plans are shown on the site's Pricing page and are exclusive of VAT unless stated otherwise. Invoicing is monthly and renewal is automatic unless cancelled. The user is responsible for the accuracy of their billing details and for any taxes applicable in their own jurisdiction. For any information about the processing of personal data collected during invoicing, please see the Privacy Policy.
Discount codes and promotions: Prevify may offer discount codes or launch promotions. The percentage, the duration (the number of billing cycles to which they apply) and any conditions are stated when the promotion is announced. Unless expressly stated otherwise, promotions cannot be combined with one another: only one discount applies to a subscription at any one time.
The welcome discount is reserved for new customers and is available only once per account: anyone who has previously held a paid subscription is no longer entitled to it, not even after cancelling or after deleting and recreating the account. Other promotions — launch codes, seasonal campaigns, offers aimed at returning customers — remain available to former customers too, on the conditions and within the limits stated when each promotion is announced.
Once the promotional period ends, renewal continues automatically at the full price of the plan subscribed for, as shown on the Pricing page.
The parties undertake to attempt an amicable resolution of any dispute before taking legal action. In any event, the exclusive jurisdiction of the Court of Tivoli (RM), Italy remains, as stated in clause 19, for any dispute that is not settled amicably.
The Service is offered in subscription plans (one free plan and several paid plans). Each plan includes a set number of monthly operations — quotes delivered, reports, messages to the AI Coach and strategic analyses — published on the Pricing page and viewable at any time from the Account panel, where the user can always see how much has been used and how much remains.
The limits of the plan subscribed for are the only measure applied to the user. Within those limits, use of the Service is unrestricted: there is no discretionary assessment of company size, turnover or volume of activity, and no consequence attached to any of them. Any size data provided at registration is used for statistical and commercial-support purposes and has no bearing whatsoever on how the account operates.
How the counters work: when a limit is reached, the feature concerned pauses until the monthly renewal or until the user moves to a higher plan, with no loss of data and no effect on the other features. The counters reset on the first day of each month and cannot be carried over from one month to the next.
The deterministic calculation engine and the management of records (customers, suppliers, materials, processes, price lists and product catalogue) are not subject to monthly limits. As regards quotes, the unit counted is the quote delivered, on the basis set out in clause 5: creating, saving, duplicating, editing and recalculating do not count against the limits.
Where a user's needs consistently exceed the limits of the largest self-service plan, a dedicated plan can be agreed by contacting Prevify at the addresses given in the Contact section.
Automated use: since every piece of artificial-intelligence processing carries a cost, using those features through bots, scripts or automated tools — or in any manner not consistent with normal human use of the Service — remains prohibited, even within the nominal limits of the plan subscribed for. In such cases, and only in such cases, Prevify may temporarily suspend the features concerned after notifying the user, without loss of data and without this amounting to termination of the contract.
Without prejudice to clause 14, the following are prohibited in all cases:
The consequences of breaching the above are governed by clause 18.
The software, the algorithms, the calculation engine, the interface design, the trade marks and every other distinctive element of Prevify are the exclusive property of Fasoli Metalli S.r.l.s. and are protected by applicable intellectual property law. Nothing in these Terms transfers any right in those elements to the user, save the right to use the Service in accordance with the plan subscribed for.
Content generated by the user through the platform from their own data — quotes, PDFs, reports, analyses, records — remains the property of the user, who is solely responsible for its accuracy, its completeness and its use with third parties.
Prevify may process data in aggregated and anonymised form (benchmark statistics, sector indicators) drawn from the user base as a whole, solely in order to improve the Service and provide comparative guidance (e.g. "MemoriaGlobale"). Such processing does not in any way allow the identity of the user or their company to be established, as described in the Privacy Policy.
The AI Coach is a support tool and may make mistakes or give imprecise answers: every output remains subject to the user's verification and decision, as provided in clause 7.
The AI chat, the attachments and every other Artificial Intelligence feature may be used solely for purposes consistent with the subject matter of the Service (managing the User's quotes, costs, margins, records and business activity). It is prohibited to generate, upload, request or have the AI process content — text, images, audio, video or any other format — unrelated to that purpose or contrary to law, public order or public decency. By way of example and without limitation, it is prohibited to: enter unlawful or discriminatory content, or content harmful to the rights of others; attempt to manipulate the system (for example prompt injection or jailbreaking) so as to alter its intended behaviour or gain access to other users' data; make massive, automated or undeclared use exceeding normal business use of the Service.
In the event of misuse of the AI, Prevify reserves the right to limit, suspend or disable access to the Artificial Intelligence features for the account concerned, possibly retaining access to the deterministic calculation engine alone, without prejudice to clause 18 in the case of more serious breaches.
In the event of a breach of one or more provisions of these Terms (including, by way of example, clauses 14, 15 and 17), Prevify reserves the right to:
These measures do not exclude Prevify's right to compensation for any damage suffered, nor its ability to take any legal action, including criminal proceedings, in respect of content or conduct in breach of the law. Data associated with the account, including where it is suspended or closed, is processed and retained as set out in the Privacy Policy.
This contract is governed by Italian law. Any dispute concerning the validity, interpretation or performance of this agreement shall fall within the exclusive jurisdiction of the Court of Tivoli (RM), Italy.
For any question about these Terms, contact us at info@prevify.ai.
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